General Terms and Conditions
1. BASIC INFORMATION AND APPLICATION OF THE TERMS
The General Terms and Conditions (hereinafter: the Terms) set out the terms and conditions for the sale of services on the website, accessible at: www.soncnopolje.si and www.soncnopolje.com (hereinafter the “website”), which is owned by the provider GREDE Tešanovci d.o.o., Tešanovci 39, 9226 Moravske Toplice (hereinafter: the provider).
Identity: GREDE Tešanovci d.o.o.
Business address: Tešanovci 39, 9226 Moravske Toplice
Registration number: 1683292000
Tax number: SI 97877999
VAT registered: YES
IBAN: SI56 0287 8026 6263 950
Registration authority: District Court in Murska Sobota, Slovenia, registered under Srg No. 10258200 dated 30.01.2002
Telephone number: +386 (0)2 123 45 67
Email: info@soncnopolje.si.
2. CONSUMER PROTECTION
The website operates in accordance with the Consumer Protection Act (ZVPot-1), whilst we are also bound by, at a minimum, the Obligations Code (OZ) and the Electronic Commerce in the Market Act (ZEPT). In cases where the Terms do not specify a particular provision, the statutory provisions shall automatically apply.
3. BOOKINGS
Bookings for accommodation offered by the provider as part of their business activities can be made:
- via the website,
- by email,
- by telephone,
- via OTA platforms (e.g. Booking.com, Expedia, etc.).
The accommodation contract is concluded when the provider sends the guest a written confirmation of the booking. For bookings made via OTA platforms, the terms and conditions of the individual platform apply in addition to these Terms.
Cancellation of booking
The guest has the right to cancel the booking. Cancellation must be sent in writing via email or post at least 7 days prior to arrival. In the event of a timely cancellation, the guest is entitled to a refund of the full deposit or the full cost of the stay.
This provision does not apply to bookings marked as ‘non-refundable’. Any such booking is considered final and does not allow for a refund under any circumstances. In the event that the guest cancels the booking outside the cancellation period (the cancellation period is defined as from 7 to 1 day prior to the arrival date specified in the booking), the provider will charge cancellation fees amounting to:
- one (1) night’s stay for bookings of up to and including 3 nights
- two (2) nights for bookings of 4 nights or more
In the event of a no-show, the provider reserves the right to charge a cancellation fee amounting to 100% of the total stay, excluding tourist tax.
In the event of early departure, the provider reserves the right to charge a penalty of 100% of the amount for the remaining stay, excluding tourist tax. Exceptions are early departures due to force majeure (death, medical reasons, natural disasters, etc.). In such cases, the guest should contact the provider’s representative.
4. PRICES
All prices for services on the website are quoted in euros (EUR) and include VAT, unless expressly stated otherwise.
Prices do not include tourist tax or other statutory charges, which are charged separately in accordance with applicable legislation and the municipality’s current price list. The price displayed and confirmed at the time of final booking is the valid price.
The provider uses a dynamic pricing model, whereby prices may vary depending on:
- season,
- occupancy,
- demand,
- length of stay,
- special events.
Prices are subject to change without prior notice, but changes do not affect confirmed bookings.
Prices may vary between:
- direct bookings on the website,
- OTA channels,
- special offers.
The provider does not guarantee the lowest price, unless this is explicitly stated in a special offer. Booking terms (e.g. cancellation deadlines, prepayments) may vary depending on the selected rate or sales channel.
Special offers and packages
The provider may occasionally offer:
- promotional prices,
- time-limited offers,
- packages including additional services,
- special rates for events or groups.
Such offers may include special conditions (e.g. limited cancellation options or mandatory prepayment), which are clearly stated at the time of booking.
Additional services
Unless otherwise stated, the price of accommodation includes only the services explicitly mentioned at the time of booking (e.g. breakfast).
Additional services, such as:
- wellness services,
- pets,
- extra beds,
- minibar,
- transport or transfers,
- special services for events,
are charged separately according to the current price list.
Obvious pricing errors
Despite careful price management, an obvious technical or system error may occur in exceptional cases.
In the event of an obvious error in the displayed price, the provider reserves the right to cancel the booking or offer the guest a booking at the correct price. In the event of a booking cancellation, the provider shall immediately refund the guest any payments already received.
A price is considered an obvious error in particular if it clearly deviates significantly from normal market prices or is the result of a technical malfunction.
5. PAYMENTS
Payment for services shall be made in the manner and under the terms specified for each individual booking. The provider reserves the right to set different payment terms depending on the type of booking, the selected rate, the period of stay or the type of service (e.g. packages, events, groups).
Payment methods
The provider offers the following payment methods:
- payment by credit card (via an online payment system or at reception),
- prepayment by bank transfer,
- payment at reception upon arrival or departure,
- payment via an OTA platform (in accordance with the terms and conditions of the respective platform),
- redeeming a gift voucher.
The available payment methods are displayed for each individual booking.
Booking guarantee
To confirm a booking, the provider may require:
- a credit or debit card guarantee, or
- a prepayment of part or all of the booking amount.
In the case of a card guarantee, the provider reserves the right, in accordance with the booking terms and conditions, to charge the card in the event of a late cancellation or a no-show.
If the required prepayment is not made within the specified time, the provider reserves the right to cancel the booking.
Deposits and advance payments
For certain types of bookings (e.g. promotional rates, packages, special events, high season, group bookings), the provider may require:
- a partial prepayment (advance payment), or
- a 100% advance payment of the total booking amount.
The amount and payment deadline are specified at the time of booking or in the offer.
For event organisation, venue hire or group bookings, an advance payment of up to 100% of the service value may be required, with the detailed terms and conditions set out in the individual offer or contract.
In the event of a no-show or cancellation after the free cancellation deadline has expired, the provider is entitled to charge a fee in accordance with the booking terms, namely by:
- charging the credit card, or
- retaining the advance payment already made.
Additional services
Additional services (e.g. wellness, massages, pets, extra beds, minibar, catering, additional services for events) are charged separately, unless it is expressly stated that they are included in the price.
The provider reserves the right to request a deposit for individual additional services as well.
6. GIFT VOUCHERS
The provider offers gift vouchers (hereinafter: “voucher”) which can be redeemed for accommodation, catering, wellness or other services provided by the provider, in accordance with the details stated on the individual voucher.
A voucher may be issued:
- as a fixed-value voucher (for a specific amount),
- for a specific service or package,
- in physical or electronic form.
A voucher is not a means of payment, but a document of value representing the right to use the provider’s services under the conditions set out in these Terms.
Validity of the voucher
The voucher is valid until the date stated on the voucher.
Once the voucher has expired, it can no longer be redeemed, unless the provider decides otherwise in exceptional circumstances.
Unless otherwise expressly stated on the voucher, it is valid for 6 months from the date of issue.
Redeeming
The voucher can only be redeemed with prior booking and subject to service availability.
When redeeming the voucher, the guest must inform the provider of their intention to use the voucher at the time of booking and present it on arrival (in physical or electronic form).
If the value of the service exceeds the value of the voucher, the guest is required to pay the difference.
Transferability of the voucher
The voucher is transferable and may be redeemed by any person presenting it, unless otherwise expressly stated on the voucher (e.g. a personalised voucher).
The provider is not liable for the loss, theft or misuse of the voucher.
Special terms and conditions
Additional or different terms and conditions may apply to specific types of vouchers (e.g. promotional vouchers, vouchers with limited use, vouchers for special packages or events), which are stated at the time of issue.
The provider reserves the right to refuse to redeem a voucher if there is reasonable suspicion of forgery or misuse.
7. HOUSE RULES AND GUEST RESPONSIBILITY
The house rules set out the rules of conduct for guests with the aim of ensuring the safety, comfort and peaceful stay of all guests, as well as the protection of the provider’s property. By staying at the hotel, the guest confirms that they are familiar with the house rules and undertakes to comply with them.
Check-in and check-out
Check-in is available from 3:00 PM. Check-out is by 10:00 AM.
Upon check-in, the guest is required to present a valid identity document in accordance with applicable legislation.
Late check-out or early check-in is only possible by prior arrangement and may be subject to an additional charge.
Use of the room and facilities
Guests are required to use the room, common areas and facilities with care and in accordance with their intended purpose.
The following is prohibited:
- intentionally or negligently damaging the facilities,
- removing items from the room,
- tampering with technical equipment or security systems,
- the use of open flames in rooms.
Smoking is prohibited in the rooms and indoor areas of the hotel, unless expressly indicated otherwise. In the event of a breach, the provider reserves the right to charge for the costs of special cleaning and ventilation.
Quiet hours
To ensure peace and quiet for all guests, quiet hours apply between 10:00 PM and 6:00 AM.
The guest undertakes not to cause noise or disturb other guests during this time.
Visitors
Guests’ visitors are permitted only with the prior consent of reception.
The provider reserves the right to restrict or refuse access to unauthorised persons for security reasons.
Pets
Pets are permitted only if this is expressly allowed at the time of booking and subject to the conditions set by the provider.
Lastnik živali je v celoti odgovoren za ravnanje živali in morebitno povzročeno škodo ali motnje drugim gostom.
Security and responsibility for personal belongings
The guest is responsible for looking after their personal belongings.
The provider is not liable for the loss of or damage to personal belongings, except in cases specified by the Obligations Code regarding the liability of the accommodation provider.
Guests should store valuables in a safe, if available.
Prohibition of harmful conduct
The following are prohibited on the hotel premises:
- the consumption or storage of prohibited substances,
- possession of dangerous objects,
- any form of violence or harassment,
- behaviour that endangers the safety of persons or property.
In the event of a breach, the provider may notify the relevant authorities.
Guest liability for damage
The guest is liable for any damage caused to the provider, their property or third parties, whether intentionally or through negligence.
The provider reserves the right:
- charge for the damage incurred,
- to retain the appropriate amount from the security deposit or to charge the credit card used as a guarantee.
Breach of house rules
In the event of a serious or repeated breach of the house rules, the provider reserves the right to:
- terminate the guest’s stay,
- demand immediate departure from the premises,
- without refunding the payment for the remainder of the stay.
Such action does not affect the provider’s right to claim compensation.
8. PROVIDER’S LIABILITY
The provider is liable for the performance of its services in accordance with applicable legislation, in particular the Obligations Code and consumer protection regulations.
The provider undertakes to perform the services professionally, conscientiously and in accordance with the standards of the hotel industry.
Liability for personal belongings
The provider is liable for items that guests bring with them to the provider’s premises, in accordance with the provisions of the Obligations Code.
The provider shall not be liable for:
- loss or damage to items not handed over for safekeeping, where the law does not provide for this,
- valuables (money, securities, jewellery, works of art, etc.) that have not been handed over to the provider for special safekeeping, where this option is available,
- damage resulting from the conduct of the guest or third parties over whom the provider has no control.
The guest is obliged to notify the provider immediately of any damage or loss.
Limitation of liability
The provider shall not be liable for:
- interruptions or disruptions to the supply of electricity, water or internet resulting from force majeure or the actions of third parties,
- tehnične motnje rezervacijskih platform ali plačilnih sistemov, na katere ponudnik nima neposrednega vpliva,
- damage resulting from force majeure (e.g. natural disasters, extraordinary events, measures taken by the authorities).
The limitations of liability do not apply in cases where the law expressly provides otherwise or where the damage is caused intentionally or through gross negligence on the part of the provider.
Cancellation or suspension of the service
The provider reserves the right to cancel or suspend the provision of the service if:
- circumstances of force majeure arise,
- technical or security reasons arise that prevent the safe provision of the service,
- the guest seriously breaches the house rules.
In such cases, the provider shall act in accordance with the law and the circumstances of the case, with any refunds or alternative solutions being determined on a pro rata basis.
Liability for damages
Any liability for damages on the part of the provider is limited to the actual damage incurred, in accordance with applicable law.
The provider shall not be liable for loss of profit, consequential damage or other indirect consequences, unless such liability is expressly provided for by law.
9. WITHDRAWAL FROM THE CONTRACT
In the case of contracts concluded at a distance or outside business premises, the consumer has the right to notify the provider within 14 days that they are withdrawing from the contract, without having to state the reason for their decision.
In accordance with the provisions of point 12 of Article 135 of the ZVPot-1, the consumer does not have the right to withdraw from the contract in the case of contracts for accommodation not intended for permanent residence, the carriage of goods, vehicle hire, the preparation and delivery of food, or leisure services where the provider undertakes to fulfil their obligation on a specific date or within a specific timeframe.
10. PROTECTION OF PERSONAL DATA
The provider uses and stores the data obtained in accordance with applicable legislation.
Personal data is collected exclusively for the purposes of confirming a booking, processing payment for an order, sending enquiries and quotes, sending promotional material and offers, etc.
Further information on the protection of personal data by the provider can be found in the ‘Privacy Policy’, available on the website.
11. COMPLAINTS AND DISPUTES
You may submit a complaint in writing to the business address specified in the Basic Information section or by email to info@soncnopolje.si. We will respond to your complaints as soon as possible, and no later than 30 days after receipt.
The provider will send a decision on the objection, together with relevant explanations, in writing to the customer’s contact address within 30 working days. This decision is final and concludes the internal complaints procedure.
We will endeavour to resolve any disputes amicably. In the event that an agreement cannot be reached, the competent court in Murska Sobota shall have jurisdiction, unless other optional jurisdictions apply to the consumer under the relevant legislation. The applicable law is the law of the Republic of Slovenia.
12. LEGAL NOTICE
The website and all information contained therein, such as text, product images, graphics and video elements, are protected by the Copyright Act and may not be reproduced or used without prior written permission.
13. OUT-OF-COURT DISPUTE RESOLUTION
In accordance with legal regulations, we do not recognise any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute that a consumer might initiate in accordance with the Act on Out-of-Court Resolution of Consumer Disputes. The provider informs consumers on its website and publishes an electronic link to the online consumer dispute resolution platform (SRPS). The platform is available to consumers via the link here.
This arrangement stems from the Act on the Out-of-Court Resolution of Consumer Disputes, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.
14. FINAL PROVISIONS
The Provider reserves the right to amend the Terms at any time and without prior notice. The amended Terms will be published on the website.
Last updated: 31.03.2026